The Power of Using Empathy

Do things for people not because of who they are or what they do in return, but because of who you are.” Mother Teresa

If you have ever worked a Customer Service Job, you should know exactly what Empathy means. Any public job, where you face people on a daily basis teaches you tons of things, and a lot of them are not good, but most of them are great lessons.

Listening to Customers on the phone catapults emotions in you you never thought you had, sometimes leaving you listless with anger, forging wars in your head, compounded by confusion and embarrassment. ID-100498937

People will tell you things.

It’s not because they don’t need to, it’s because they have to. People need to let you know what is going on. They need to vent. They need to unload on something, and unfortunately, lets face it…if you work in the public guess what?!…Its going to be you one time or another. Image courtesy of tuelekza at

You see on Facebook and Twitter alone the people venting about this or that and going on and on about something that bothers them. Some posts are genuine cries for help. Others are obnoxious and unnecessary, but they all mean the same thing: “I want someone to hear me. Listen to what I have to say. I am hurting. I am angry.”

ID-100297068Empathy is a powerful tool. The one displaying it with patience and listening has already won the conversation or the argument even as the other person continues to vent, cry, scream or slobber. Image courtesy of David Castillo Dominici at

Mother Teresa said: “Peace begins with a smile.” She should have known.

In every sacrifice of giving, understanding and compassion she flooded the world with her hope. She put herself in other people’s shoes and walked thousands of miles in them. Not just her, but countless others in previous lives and this one who step out to bless the world with their Empathy.

“A gentle answer deflects anger, but harsh words make tempers flare.” Proverbs 15:1. Remember this scripture: In simple terms; your gentle answer to an upset person deflects anger, showing them Empathy starts a healing process inside that person only empathy can give. ID-100339691

Just remember: Bees are drawn to honey, not vinegar. And I don’t know about you, but an encouraging word inspires me better than a negative, hateful post or complaint.

Empathy has healing powers. It makes people stop and think. Image courtesy of nenetus at

ID-10040698The next time you talk to someone and they are hurting, telling you about their hardship, listen to them. Envision what it would be like if you had to carry their burden, could you go through something like that? If you have been through something similar, you should already be more empathetic to them because you already understand what they are going through. Image courtesy of photostock at

Empathy is powerful. It is a tool to use to help people start healing by showering them with compassion. Just look at Mother Teresa, she excelled at it.


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